Most service business owners don't lose clients because they said no. They lose themselves because they never learned how. You answer one more late-night message, squeeze in one more favor, and tell yourself it's just this once. Then "just this once" becomes the job.
Setting boundaries with clients comes down to three things: your working hours, the personal requests that quietly creep past them, and the moments when saying no is the right call. None of it requires being harsh or losing business.Read article
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